Privacy Policy

Last updated: 21 April 2025

At Akaroa French Books (“we”, “our”, or “us”), your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. By visiting our website or purchasing from us, you agree to the practices described in this policy.

1. What Personal Data We Collect

We collect various types of personal data to facilitate your shopping experience and to fulfil our obligations to you:

Identity Data: Full name, username or similar identifier
Contact Data: Billing address, shipping address, email address, phone number
Transaction Data: Purchase history, payment details (excluding full credit card numbers)
Technical Data: IP address, browser type and version, operating system, cookies, and usage data
Marketing and Communication Data: Your preferences in receiving marketing from us

2. How We Collect Your Data

Your personal data may be collected in the following ways:

When you make a purchase or register an account
When you subscribe to our newsletter or marketing communications
When you contact us via email or contact form
Through cookies or automated technologies during your visit to our website
From third-party providers (e.g., payment processors, shipping partners)

3. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders
To manage payments, refunds, and shipping
To communicate with you regarding orders, queries, or customer support
To send you updates, newsletters, or promotional offers (with your consent)
To analyze website usage and improve our services
To comply with legal, regulatory, or tax obligations

4. Disclosure of Your Data

We may share your data with trusted third parties strictly for the purposes stated above:

Payment service providers (e.g., Stripe, PayPal)
Logistics and courier companies (e.g., SingPost, DHL)
Website hosting and IT service providers
Marketing platforms (e.g., email newsletter tools)
Government authorities where required by law

All third parties are required to safeguard your data in compliance with the PDPA and only use it for specific purposes.

5. Data Retention

Your personal data is retained for as long as necessary to fulfill the purposes for which it was collected, including for legal, tax, and accounting requirements. When data is no longer needed, we will securely delete or anonymize it.

6. Your Rights Under the PDPA

You have the right to:

Access and request a copy of the personal data we hold about you
Correct or update your personal data
Withdraw consent to the use of your data (subject to legal exceptions)
Request deletion of your data, where applicable
Opt-out of marketing communications at any time

To exercise any of the above rights, please contact our Data Protection Officer (DPO) at:

Email: [Insert DPO email]
Address: [Insert your physical or business address]
Phone: [Optional]

7. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal data, including:

SSL encryption for secure online transactions
Access controls and password protection
Regular reviews of data security measures

Despite these efforts, please understand that no method of transmission over the internet is completely secure.

8. International Transfers

If your order requires data to be transferred outside of Singapore (e.g., for international shipping or cloud-based services), we ensure that such transfers meet the PDPA’s data protection requirements through appropriate safeguards.

9. Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. Cookies help us remember your preferences and improve our services.

For more details, please refer to our [Cookie Policy].

10. Third-Party Websites

Our website may include links to third-party websites. Once you leave our site, we are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

11. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect legal or business changes. The updated version will be posted on this page with a revised “last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Akaroa French Books
Email: contact@akaroafrenchbooks.com
Address: HENRIOT PTE LTD – 71 Bedok South Road, blk 71, #13-268 – Singapore 460071