Terms & Conditions

The online store at www.akaroafrenchbooks.com was established by HENRIOT PTE LTD, which operates this website. Any order for a product listed in the online store at www.akaroafrenchbooks.com requires prior consultation of these general terms and conditions. Consequently, the consumer acknowledges that they are fully aware that their agreement to the content of these general terms and conditions does not require a handwritten signature on this document, provided that the customer wishes to order the products presented in the website store online. The consumer has the option to save or edit these general terms and conditions, with the understanding that both saving and editing this document are their sole responsibility. The online store established by HENRIOT PTE LTD as part of the website includes the following information:

Article 1: Entire Agreement

These general terms and conditions express the entirety of the parties’ obligations. In this regard, the consumer is deemed to unconditionally accept all the provisions set forth in these general terms and conditions. No general or specific conditions contained in the documents sent or delivered by the consumer may be incorporated herein, provided that these documents are incompatible with these general terms and conditions.

Article 2: Purpose

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by HENRIOT PTE LTD to the consumer.

Article 3: Contractual Documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general terms and conditions; the order form. In the event of a contradiction between the provisions contained in documents of different ranks, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into Force – Duration

These general terms and conditions enter into force on the date the order form is signed. These general terms and conditions are entered into for the duration necessary to provide the subscribed goods and services, until the expiration of the guarantees owed by HENRIOT PTE LTD.

Article 5: Electronic Signature

The consumer’s double-click on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation

Contractual information will be confirmed by email at the latest upon delivery or, failing that, to the address indicated by the consumer on the order form.

Article 7: Proof of Transaction

The computerized records, stored in HENRIOT PTE LTD’s computer systems under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence. 

Article 8: Product Information

8-a: HENRIOT PTE LTD presents the products for sale on its website with the necessary characteristics to comply with Article L111-1 of the French Consumer Code, which provides for the potential consumer to be informed of the essential characteristics of the products they wish to purchase before placing a final order.

8-b: The offers presented by HENRIOT PTE LTD are only valid while stocks last.

Article 9: Prices

Prices are indicated in Singapore dollars and are only valid on the date the consumer submits the order form. Prices include the VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment in full must be made at the time of ordering. At no time may the amounts paid be considered a deposit or down payment. 

Article 10: Payment Method

To pay for their order, the consumer may choose from all the payment methods listed on the order form. The consumer guarantees HENRIOT PTE LTD that they have the necessary authorizations to use the payment method chosen by them when confirming the order form. HENRIOT PTE LTD reserves the right to suspend any order processing and delivery in the event of refusal of credit card payment authorization by officially accredited organizations or in the event of non-payment. HENRIOT PTE LTD reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered. HENRIOT PTE LTD has implemented an order verification procedure designed to ensure that no one uses another person’s bank details without their knowledge. As part of this verification, the customer will be asked to fax a copy of an identity document and proof of address to HENRIOT PTE LTD. The order will only be validated after receipt and verification by our services.

Article 11: Product Availability

The order will be fulfilled no later than 3 days from the day following the day the consumer placed their order. In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the option to cancel their order. The consumer will then have the option of requesting either a refund of the amounts paid within 30 days of payment, or an exchange of the product.

Article 12: Delivery Terms

Products are delivered to the address indicated by the consumer on the order form within Singapore and abroad, but with different delivery times. The consumer is required to check the condition of the merchandise’s packaging upon delivery and to report any damage to the carrier on the delivery slip, as well as to HENRIOT PTE LTD, within one week. The consumer may, upon request, have an invoice sent to the billing address rather than the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we primarily work with SINGPOST (SmartPac). As soon as we ship, you will immediately receive an email informing you.

Article 13: Delivery Problems Due to the Carrier

Any delivery anomaly (damage, missing product compared to the delivery slip, damaged package, broken products, etc.) must be indicated on the delivery slip in the form of “handwritten reservations” accompanied by the customer’s signature. The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) business days of the delivery date, detailing the said complaints. The consumer must send a copy of this email to: HENRIOT PTE LTD Customer Service, sales@akaroafrenchbooks.com

Article 14: Delivery Errors

See Article 13

Article 15: Product Warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein cannot deprive the consumer of the legal warranty that obliges the professional seller to guarantee them against all consequences of hidden defects in the item sold. The consumer is expressly informed that HENRIOT PTE LTD is not the producer of the products presented on the website, within the meaning of Law No. 98-389 of May 19, 1998, relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a product defect, the consumer may only claim liability from the manufacturer, based on the information provided on the product packaging. The conditions and duration of the manufacturer’s warranty are indicated on the product sheets. Given the frequency of component replacement in technical products, HENRIOT PTE LTD may, upon request, inform the consumer of the availability of spare parts for the products offered and how to obtain them.

Article 16: Right of Withdrawal

If you purchase a good or service remotely, you have the right to change your mind about your purchase. You have 14 days to change your mind from the day you receive the product.

Article 17: Usage Rights

The right to use HENRIOT PTE LTD’s software, as well as software distributed by it, is granted to the consumer on a non-exclusive, personal, and non-transferable basis, in accordance with the French Intellectual Property Code. However, pursuant to Article L122-6-1 of this Code, the consumer has a reproduction right exclusively for the purpose of creating a backup copy, when this is necessary to preserve the use of the software. In any event, the software author retains ownership rights over their work, which the consumer agrees to respect.

Article 18: Force Majeure

Neither party shall have failed in its contractual obligations to the extent that their performance is delayed, hindered, or prevented by an act of God or force majeure. Any irresistible, external, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, shall be considered as fortuitous event or force majeure. The party affected by such circumstances shall notify the other within ten working days following the date on which it becomes aware of them. The two parties shall then come together, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered as force majeure or fortuitous events, in addition to those usually recognized by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 19: Partial Invalidation

If one or more provisions of these general terms and conditions are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and effect.

Article 20: Non-Waiver

The failure of either party to assert a breach by the other party of any of the obligations set out in these general terms and conditions shall not be construed in the future as a waiver of the obligation in question.

Article 21: Heading

In the event of a difficulty in interpretation between any of the headings appearing at the beginning of the clauses and any of the clauses, the headings shall be declared ineffective.

Article 22: Applicable Law

These general terms and conditions are subject to French law. This applies to both substantive and procedural rules. In the event of a dispute or complaint, the consumer should first contact HENRIOT PTE LTD to obtain an amicable solution. Subsequently, and in the event of an appeal, the consumer may file a complaint with , via its dedicated dialog box.

Article 23: Return Conditions

Products are systematically checked before shipping. Failures are generally caused by downloading unofficial software. Customer service systematically checks this. If this is the case, customer service no longer provides the contractual warranty and a repair estimate is prepared.

Here are the return conditions:

You must return the device to the manufacturer, enclosing the return number written on a copy of your invoice. Return address: HENRIOT PTE LTD, 71 BEDOK SOUTH ROAD, BLK 71 UNIT #13-268, SINGAPORE 460071. You are responsible for the outbound shipping costs (from the customer to the after-sales service). We are responsible for the return shipping costs (from the after-sales service to the customer). The device must be packaged with care, as HENRIOT PTE LTD may refuse the package if the packaging is insufficient or defective. Repair or exchange of the device is free of charge during the warranty period (the invoice date being the date of validity). If the device has suffered damage caused by misuse, the warranty is no longer covered, and a repair estimate will be provided free of charge.

Article 24: Data Protection and Freedom of Information

The information requested from the consumer is necessary to process their order and may be communicated to HENRIOT PTE LTD’s contractual partners involved in the execution of this order. The consumer may write to HENRIOT PTE LTD, whose contact details are provided in the privacy policy on the website, to object to such communication, or to exercise their rights of access and rectification with regard to information concerning them contained in HENRIOT PTE LTD’s files, under the conditions provided for by the law of January 6, 1978.